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Guest Services Representative

2 months ago

Schenectady, New York, United States Doubletree Schenectady, NY Full time
Job Overview

Guest Services Representative

As a vital member of our hospitality team, you will be responsible for ensuring a seamless experience for our guests. Your role will encompass a variety of essential tasks that contribute to the overall satisfaction of our clientele.

Key Responsibilities:
  • Facilitate the check-in and check-out processes efficiently.
  • Oversee and manage guest reservations with precision.
  • Educate guests on available payment options.
  • Register and welcome guests upon arrival.
  • Provide comprehensive information regarding accommodations and facilities.
  • Address and resolve guest inquiries and complaints promptly.
  • Collaborate with housekeeping to ensure room readiness.
  • Verify and confirm group bookings.
  • Promote and upsell additional services to enhance guest experience.
  • Maintain accurate records of bookings and guest interactions.
Qualifications:
  • Demonstrated experience in a similar customer-facing role.
  • Familiarity with hotel reservation systems.
  • Strong background in customer service.
  • Exceptional communication and organizational abilities.
Equal Employment Opportunity Statement
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.