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Bilingual Customer Service Representative
2 months ago
PNC is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service organization, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a prompt and professional manner, ensuring high levels of customer satisfaction.
- Communication: Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
- Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of products and services.
- Documentation: Accurately document customer interactions and service requests, ensuring seamless communication and minimizing customer effort.
- Language Skills: Fluency in English and another language, with excellent communication and writing skills.
- Customer Service Experience: 1+ year of customer service experience, with a strong track record of delivering exceptional customer experiences.
- Technical Skills: Proficiency in customer relationship management (CRM) software and other technical tools.
- Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Opportunities for career growth and professional development, with a focus on customer service and leadership skills.
- Collaborative Environment: Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
