Bilingual Customer Service Representative

4 weeks ago


New York, New York, United States Demo - Maximus Full time
Job Title: Bilingual Customer Service Representative

Join Demo - Maximus as a Bilingual Customer Service Representative and play a vital role in helping individuals and families access healthcare coverage through the Marketplace.

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team. As a Bilingual Customer Service Representative, you will be responsible for answering inquiries from Marketplace individual consumers, assisting with application processing, and providing exceptional customer service.

Key Responsibilities:
  • Answer incoming calls from consumers and provide accurate information about healthcare coverage options
  • Process new applications for health care coverage, including building tax households and eligibility determinations
  • Facilitate life event changes, demographic updates, and disenrollment requests
  • Transfer/refer consumers to appropriate entities according to established guidelines
  • Perform co-browse interactions with consumers seeking assistance with the application process
  • Respond to all inquiries consistent with confidentiality and privacy policies
Requirements:
  • Bilingual Spanish and English -or- Bilingual Haitian Creole and English
  • High School Diploma or equivalent
  • 0 to 1 years of experience in customer service or a related field
  • Strong data entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication skills
What We Offer:
  • Paid training onsite for 6 weeks
  • Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
  • Paid Time Off
  • A variety of weekday and weekend shifts that meet lifestyle and family goals
  • Supportive work environment
  • Many opportunities for promotion and career advancement
About Us:

Demo - Maximus is a leading provider of government services, and we are proud to be a part of the Maximus family. We are committed to helping government agencies serve the people, and we are seeking talented individuals to join our team.



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