Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at MAXIMUS. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication skills and knowledge of Spanish and English.
Key Responsibilities:- Foster strong customer relationships and monitor their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in Spanish and English.
- Prior work experience in customer service, data entry or data processing.
- Experience working with MS office applications (Excel, PowerPoint & Word).
- Computer/Laptop to complete remote training with Windows 10 or above and a working camera.
- Competitive compensation package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan.
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