Billing and Collections Coordinator: Office Staff Class III
2 weeks ago
Client Relations Specialist: Office Employee Level III
Overview of the Role
This position is responsible for managing the essential processes required to ensure accurate and timely billing to both third-party and private payers. The role involves monitoring outstanding account balances, collecting payments in a timely manner while adhering to established credit policies, and posting payments to accounts receivable. The specialist will also provide customer service support to resolve account issues and collaborate with various departments to maintain effective working relationships.
Key Responsibilities
- Input customer charges into the billing system according to the established charge structure.
- Verify customer demographic and payer information for accuracy.
- Update necessary files for charge maintenance, including procedure, diagnosis, and insurance master files.
- Prepare and submit bills to insurance providers and customer statements, reprocessing claims as needed.
- Assign appropriate diagnostic and billing codes in compliance with requirements.
- Conduct follow-up activities through calls, appeals, and letters to ensure timely resolution of accounts.
- Prepare refund requests and manage accounts considered for write-off after exhausting follow-up efforts.
- Document all account activities in detail and prepare daily deposit reports.
- Assist customers with inquiries regarding claims or payment issues.
- Perform skip tracing for accounts with undeliverable mail or unlocatable guarantors.
- Engage in various customer service tasks, including inbound and outbound calls related to account resolution.
- Process uncollectible accounts for agency placement or financial assistance programs after thorough review.
Expectations
The team member is expected to demonstrate proficiency in the skills outlined for this position and maintain skill proficiency, including improvement and acquisition of new skills as necessary. Compliance with legal, regulatory, and procedural requirements is essential, along with adherence to the corporate code of conduct and privacy standards.
Qualifications
Education: High school diploma or equivalent (GED) is required.
Experience: A minimum of two years in credit and collections within a healthcare setting is required, along with at least one year of experience in medical billing and cash applications.
Skills: Proficiency in computer billing software and knowledge of industry standards and payer requirements are essential.
About North Memorial Health
Join a supportive and empowering environment that prioritizes exceptional customer service for both the community and team members. North Memorial Health fosters professional and personal growth while promoting a culture of innovation and teamwork.
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Minneapolis, Minnesota, United States North Memorial Full timeJob Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative: Accounts Receivable Specialist to join our team at North Memorial Health. As a key member of our business office, you will be responsible for coordinating the production steps necessary to submit accurate and timely bills to third-party and private payers,...
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