Billing and Patient Services Coordinator

2 weeks ago

Minneapolis, Minnesota, United States Crosstown Surgery Center Full time

Position Title: Customer Service - Patient Financial Services

Job Category: Patient Services

Job Overview:

The Customer Service Specialist will exemplify outstanding customer service and meticulous documentation while engaging with patients, their families, clinic staff, or external vendors.

Key Responsibilities:

  • Provide comprehensive patient information during calls, including appointment details, directions, check-in times, referral specifics, and copayment requirements.
  • Handle inbound inquiries related to billing statements, service concerns, and unresolved billing claims, ensuring all communications are documented in accordance with established policies.
  • Maintain professional communication with patients, clinic staff, and external vendors through phone, email, or written correspondence, addressing all inquiries promptly.
  • Stay informed about healthcare plan requirements and network details.
  • Verify and document insurance information as per current business practices.

Additional Duties:

  • Review and analyze Explanation of Benefits (EOB), investigating denials, rejections, or significant reductions.
  • Utilize appropriate forms for requesting adjustments, insurance transfers, or specific account modifications.
  • Make outbound calls to patients or insurance providers to follow up on unpaid, denied, or rejected claims, documenting interactions as per policy.
  • Receive inbound calls through the Centralized Scheduling line as assigned.
  • Perform any other duties as assigned.

Education and Experience:

High School diploma/GED or equivalent required. Previous customer service experience is essential. Experience in accounts receivable or billing practices within the healthcare sector is preferred.

Essential Skills:

  • Adhere to company policies, procedures, and ethical guidelines.
  • Complete required training and comply with all relevant laws and regulations.
  • Demonstrate reliable attendance and punctuality.
  • Work effectively in a clinic or office environment during business hours.
  • Exhibit flexibility in managing workload while meeting operational expectations.
  • Apply logical reasoning to identify problems, establish facts, and draw valid conclusions.
  • Communicate respectfully and professionally with all stakeholders.
  • Independently manage tasks with minimal supervision.

Work Environment:

Office setting with a high-volume call center atmosphere.

Company Overview:

Crosstown Surgery Center is dedicated to providing exceptional patient care through its management services, collaborating with various healthcare groups.

Equal Opportunity Statement:

Crosstown Surgery Center is an Equal Opportunity/Affirmative Action Employer and will provide reasonable accommodations in compliance with applicable laws.

  • Billing Coordinator for Legal Services

    2 weeks ago

    Minneapolis, Minnesota, United States Fabyanske Westra Hart & Thomson PA Full time

    Job OverviewBilling Coordinator for Legal Services: We are looking for a dedicated Billing Coordinator to support our legal team in managing the billing processes effectively. This role is ideal for individuals who thrive in a dynamic and collaborative environment. Key Responsibilities:Oversee the monthly invoicing process for a law firm comprising...

  • Patient Service Coordinator

    1 week ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is a leading pediatric health system dedicated to providing exceptional care to children from before birth through young adulthood in the Upper Midwest. With a focus on diverse healthcare leadership and excellence, Children's Minnesota is committed to promoting diversity, equity, and inclusion.Job Title: Patient...

  • Client Services Coordinator

    3 days ago

    Minneapolis, Minnesota, United States Community Medical Services Full time

    About the RoleCommunity Medical Services is seeking a highly skilled and compassionate Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional patient experience and ensuring a smooth flow of clients through our facility.Key ResponsibilitiesGreet and Assist Clients: Welcome clients in person...

  • Patient Services Coordinator

    1 day ago

    Minneapolis, Minnesota, United States Twin Cities Orthopedics Full time

    Job SummaryTwin Cities Orthopedics is seeking a highly skilled and customer-focused Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesGreets Patients: Greet all patients in a timely...

  • Legal Billing Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States Atticus Family Law, S. C. Full time

    Position Title: Legal Billing CoordinatorCompany Overview: Atticus Family Law, S.C. is committed to delivering exceptional legal services tailored to the unique needs of our clients, while fostering the growth and well-being of our team members. We invite you to be part of a dedicated group of professionals who strive to positively influence the lives of...

  • Patient Services Coordinator

    16 hours ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Fairview Health Services. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesScheduling and Coordination: Complete scheduling functions, including...

  • Patient Services Coordinator Lead

    2 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Position Overview:The Patient Services Coordinator Lead plays a crucial role in delivering exceptional service to patients and visitors while overseeing front desk personnel across various locations. Key responsibilities include managing patient registration and checkout processes, ensuring the accuracy of patient information and insurance details, and...

  • Patient Services Coordinator

    1 week ago

    Minneapolis, Minnesota, United States Healthcare Management Resources Full time

    Job OverviewSalary: $18-$21 DOEHealthcare Management Resources is seeking a dedicated full-time Care Coordinator to enhance our operations.Essential Qualifications:Experience in a medical reception roleOutstanding interpersonal, organizational, and customer service abilitiesProficient computer skills with knowledge of electronic health recordsCapability to...

  • Patient Services Coordinator

    1 week ago

    Minneapolis, Minnesota, United States Healthcare Management Resources Full time

    Job OverviewSalary: $18-$21 DOEHealthcare Management Resources is seeking a dedicated full-time Care Coordinator to enhance our patient experience.Essential Qualifications:Experience in a medical reception roleOutstanding interpersonal, organizational, and customer service abilitiesProficient computer skills with knowledge of electronic medical...

  • Patient Services Coordinator

    1 week ago

    Minneapolis, Minnesota, United States Healthcare Management Resources Full time

    Job OverviewSalary: $18-$21 DOEHealthcare Management Resources is currently in search of a dedicated full-time Care Coordinator to enhance our operations.Essential Qualifications:Experience in a medical reception roleExceptional interpersonal, organizational, and customer service abilitiesProficient computer skills with knowledge of electronic health...

  • Patient Services Coordinator

    1 day ago

    Minneapolis, Minnesota, United States Children's Hospitals and Clinics of Minnesota Full time

    About UsChildren's Hospitals and Clinics of Minnesota is a leading pediatric health system in the United States, dedicated to providing exceptional care to children from birth through young adulthood.Job SummaryWe are seeking a highly skilled and compassionate Patient Services Coordinator to join our team. As a key member of our front-line staff, you will...

  • Patient Care Management Coordinator

    2 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryWe are seeking a highly skilled Patient Care Management Coordinator to join our team at Fairview Health Services. As a key member of our healthcare team, you will be responsible for providing comprehensive care coordination to patients, ensuring seamless transitions and optimal outcomes.Key ResponsibilitiesFacilitate Weekend Discharges: Coordinate...

  • Healthcare Patient Coordination Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a skilled nursing professional? Fairview Health Services is seeking a dedicated individual to join our exceptional team. This position is part-time, offering a 0.80FTE (64 hours/2 weeks) schedule on day shifts with a rotation every 6th weekend. This Healthcare Patient Coordination Specialist is responsible for delivering comprehensive care...

  • Bilingual Patient Advocate

    1 day ago

    Minneapolis, Minnesota, United States Elevate Patient Financial Solutions Full time

    About the RoleElevate Patient Financial Solutions is seeking a highly skilled and compassionate Medical Assistance Coordinator to join our team. As a key member of our staff, you will play a vital role in connecting uninsured hospital patients with programs that cover their medical expenses.Key ResponsibilitiesScreen uninsured hospital patients to determine...

  • Patient Care Coordination Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a seasoned nursing professional? At Fairview Health Services, we are seeking a dedicated individual for a casual role that requires two weekend shifts per month and one holiday per year. The Patient Care Management Coordinator is responsible for delivering comprehensive care coordination for assigned patients. This role involves assessing the...

  • Healthcare Patient Coordination Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Overview:Fairview Health Services is seeking a dedicated and skilled nurse to become part of our exceptional team. This position is a 0.80FTE (64 hours/2 weeks) role on the day shift, including an every 6th weekend rotation and one holiday per year.Role Summary:This Healthcare Patient Coordination Specialist is responsible for delivering comprehensive care...

  • Patient Care Coordination Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewAre you a seasoned nursing professional? Fairview Health Services is seeking a dedicated individual for a casual role that includes a commitment of two weekend shifts per month and one holiday per year. The Patient Care Management Coordinator is responsible for the comprehensive coordination of patient care as assigned. This role involves assessing...

  • Healthcare Patient Coordination Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Position OverviewAre you a skilled nursing professional? Fairview Health Services is seeking a dedicated individual to join our exceptional team. This role is designed for a 0.80FTE (64 hours/2 weeks) on the day shift, including an every 6th weekend rotation and one holiday per year.The Healthcare Patient Coordination Specialist is responsible for the...

  • Patient Care Coordinator

    3 days ago

    Minneapolis, Minnesota, United States The Dental Specialists Full time

    Job Summary:The Dental Specialists is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our dental practice.Key Responsibilities:Check in patients and schedule appointments using our scheduling softwareVerify dental insurance and...

  • Pharmacy Coordinator

    1 week ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryFairview Health Services is seeking a highly skilled Pharmacy Coordinator to join our team at our Oncology Pharmacy. As a Pharmacy Coordinator, you will play a critical role in ensuring the smooth operation of our pharmacy, working closely with patients, medical and nursing staff to navigate medication needs.Key ResponsibilitiesMaintain IV hoods...