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Customer Service Representative

2 months ago


Traverse City, Michigan, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Northern Michigan Region. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Provide follow-up to customer inquiries, find solutions to address issues, and maintain a position of trust and responsibility.
  • Perform daily office responsibilities, maintain a balancing record, and ensure the efficient operation of the office.
  • Handle consumer and business customer problems with professionalism, directing complex issues to leadership as necessary.
  • Referrals: Identify customer needs and refer customers to Bankers and business partners for a consultative conversation.
Requirements
  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Position requires in-depth knowledge of retail policies and procedures.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
About Fifth Third Bank

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions. We are committed to building a diverse and inclusive workplace that values and respects the contributions of all employees.