Customer Service Representative

2 days ago

Traverse City, Michigan, United States GFL Industries Full time
Job Title: Customer Service Representative

The Customer Service Representative will play a vital role in promoting GFL's solid waste services to businesses and industrial establishments. This position requires excellent communication skills, both written and verbal, to provide top-notch customer service and support.

Key Responsibilities:
  • Provide exceptional customer service and professionalism to all customers via phone, email, or in-person.
  • Communicate effectively with on-the-road employees to provide instructions and assistance.
  • Answer incoming and make outgoing customer calls to resolve questions and concerns.
  • Monitor, resolve, and document customer complaints and concerns.
  • Track customer information and concerns, and enter data into the database.
  • Research and complete customer refunds and submit for approval.
  • Maintain new account files and ensure timely and accurate information regarding customer concerns.
  • Generate call-in work orders for drivers and process customer payments via internet or phone.
  • Enter new subscription residential accounts into the system and run credit checks on new customers.
  • Complete verification forms, service agreements, and pricing matrices for commercial accounts.
  • Key all new/cancelled accounts into the Tower system and verify in the system.
  • Scan all contracts into the system and maintain records of them.
  • Assist in completing the Affirmative Action log for all applicants.
  • Ensure the customer service area is neat and orderly and provide a positive greeting to all visitors.
  • Conform to all applicable federal, state, and local laws, regulations, and company policies.
Requirements:
  • High School Diploma or GED.
  • One to Two years of customer service call center experience.
Knowledge, Skills, and Abilities:
  • Ability to implement solutions to general and specific customer concerns.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Possess good organizational skills and record-keeping skills.
  • Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.
  • Good problem-solving ability.
  • Excellent data entry skills.

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