Customer Service Representative
3 weeks ago
LGC Clinical Diagnostics is seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to our clients, ensuring their experience is seamless and satisfactory.
Key Responsibilities:
- Assist clients with their inquiries and concerns regarding our clinical proficiency testing services
- Process account and order changes using our website and in-house software program
- Review, revise, and process yearly renewal orders
- Collaborate with other departments to resolve customer issues
- Formulate quotes for customers to receive payment or Purchase Orders
Benefits of working with us:
- No in-person customers
- Full-time (40hrs per week)
- Monday thru Friday (9:00am-5:00pm)
- Weekends off
- Major holidays off
- Paid training
- Potential for hybrid remote work after training period
- Generous PTO
- Tuition reimbursement
- 401k with employer match
- Medical/Dental/Vision insurance
- Life insurance
- Employer-paid short-and-long term disability
- Flexible spending account or Health Savings Account
- Bachelor's Degree or equivalent experience with a minimum of 1 year of high call volume customer service experience
- Experience in handling periods of high volume customer communications
- Background/exposure to scientific and/or medical terminology
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