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Customer Service Representative

2 months ago

Traverse City, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring that customers have a positive experience in our store
  • Assist customers in selecting the right products and services to meet their needs
  • Process sales transactions accurately and efficiently
  • Build and maintain strong relationships with customers, understanding their needs and preferences
  • Meet or exceed sales targets, while maintaining high levels of customer satisfaction
  • Stay up-to-date with product knowledge, including features, benefits, and applications
  • Participate in visual merchandising and store displays to create an engaging shopping environment
  • Contribute to a positive and inclusive team culture, supporting colleagues and promoting a safe and respectful work environment
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 1 year of experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
What We Offer

As a Customer Service Representative at Sherwin-Williams, you will have the opportunity to work with a dynamic and supportive team, while developing your skills and knowledge in a fast-paced retail environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.