Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team at the JM Allstate Agency. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Client Support: Assist clients with insurance inquiries, policy changes, and claim submissions.
- Issue Resolution: Address client concerns and ensure prompt and satisfactory resolution.
- Documentation: Maintain accurate records of client interactions and transactions.
- Upselling: Identify opportunities to cross-sell additional insurance products to meet client needs.
- Communication: Provide clear and concise information to clients regarding their policies and coverage.
Requirements
- Experience: Previous experience in customer service or a related field is required.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
- Organization: Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Team Player: Collaborative attitude with a willingness to support team members.
- Computer Skills: Proficient in Microsoft Office and other common software applications.
What We Offer
- Hourly Base Salary + Commission + Bonus Opportunities
- Flexible Schedule
- Mon-Fri Schedule
- Hands on Training
- Paid Time Off (PTO)
- Evenings Off
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