Customer Service Coordinator

4 weeks ago


Norwell, Massachusetts, United States Aramark Uniform Services Full time
Job Description

Vestis provides uniforms and related products to more than 400,000 customers nationwide and in Canada, in virtually every industry. From designing and manufacturing, to laundering and delivering. Vestis works with local and national clients to create and maintain a total business solution that promotes teamwork and establishes a professional identity.

Responsibilities
  • Responsible for increasing customer retention through process knowledge and program management implementation.
  • Manage revenue backlog based on assignment.
  • Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
  • Create tutorials and facilitate customer meetings via webinars.
  • Interact and collaborate on a daily basis with internal/external cross-functional teams to ensure initiatives and customer needs are met on schedule.
  • Proactively consult with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.
  • An expert in direct sales order entry system, value-added services, and all operational processes.
Requirements
  • Ability to facilitate and lead projects.
  • Experienced presentation skills.
  • Ability to take an analytical approach to problem-solving.
  • Strong resolution orientation with outstanding communication and customer service skills.
  • Strong communication skills/grammar.
  • Ability to work independently in a fast-paced and changing environment.
  • Strong computer skills required.
  • Knowledge of Microsoft Office required.
  • Microsoft Excel required.
Working Environment
  • This is a remote position.
Experience
  • Minimum 3 years of office experience.
Education
  • Associates degree or higher or equivalent experience.

Vestis offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, short and long-term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401(k) plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.


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