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Environmental Service Representative

1 month ago

Norwell, Massachusetts, United States Clean Harbors Full time
Job Title: Environmental Customer Service Representative

Job Summary:

Clean Harbors is seeking a highly motivated and detail-oriented Environmental Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring timely resolution to any customer issues, and promoting all Clean Harbors services.

Responsibilities:

Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
Ensures timely resolution to any customer issues
Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
Possesses knowledge and ability to promote all Clean Harbors services
Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
Responsible for the data integrity of the proactive call and milkrun program

Qualifications:

BS/BA in Business or Environmental Science preferred
Strong verbal and written communication skills
Strong organizational/time management skills
Strong problem-solving skills
Detail oriented
Flexibility
Ability to handle multiple tasks simultaneously
Proficient in Windows Office-based applications

About Clean Harbors:

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.