Energy Services Group Client Applications Specialist
4 weeks ago
As a Client Applications Analyst with Energy Services Group, you will play a critical role in providing exceptional customer support and services to our clients. This position requires strong analytical skills, attention to detail, and the ability to execute complex resolution paths to review data, analyze situations, diagnose solutions, and perform necessary actions.
Key Responsibilities- Research and resolve transaction and/or billing exceptions daily
- Review data, analyzing information and diagnosing the solution
- Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls
- Ensure Market Compliance regarding timely submission of data in defined market protocols
- Monitor daily file processing
- Research and resolve identified discrepancies
- Interact with Clients/Client Trading Partners and respond to inquiries with a resolution to their business needs or problems
- Respond to billing, transaction, or market rules questions. This may require research of market rules, utility specific information, and/or interaction with market entities such as market clearing houses, utilities, or regulatory bodies
- Knowledge of commonly used concepts, practices, and procedures within billing, data processing and/or customer care processes
- Excellent verbal and written communication skills
- Ability to execute resolution paths with strong analytical skills to review data, analyze the situation, diagnose a resolution, and perform necessary actions is required
- Ability to multi-task and work independently with little supervision
- Ability to work in a fast-paced team environment
- Ability to work on multiple projects, meet deadlines, and creatively solve problems
- Ability to work with both business and technical personnel
- Attention to detail and solid organizational skills a must
- Proficiency in all Microsoft Office products
- Exposure to billing, data processing and/or customer care processes is preferred
- Retail Energy, billing or EDI experience is a plus
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The noise level in the work environment is quiet to moderate.
While performing the duties of this job, there will be routine deadlines, variance in work volume; and occasional exposure to demands and pressures.
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