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Patient Care Coordinator
2 months ago
Patient Care Coordinator
Overview
Dental Care Alliance is seeking a dedicated Patient Care Coordinator to enhance our clinical team by delivering exceptional patient service and satisfaction. This role is essential in fostering a collaborative environment where all staff members and patients feel supported. The Patient Care Coordinator will manage phone communications, address patient inquiries, schedule appointments, and assist in the execution of treatment plans while ensuring financial arrangements are handled appropriately. Flexibility in managing requests and projects from other team members or management is crucial. A high standard of customer service and communication skills is required for this full-time position.
Key Responsibilities
The Patient Care Coordinator serves as the initial point of contact for all patients and visitors. Responsibilities include:
- Welcoming patients, checking them in, and scheduling future appointments.
- Managing incoming phone calls and responding to patient inquiries.
- Providing assistance to patients based on received training to ensure optimal service delivery.
- Exhibiting excellent customer service by greeting patients warmly upon arrival and departure.
- Addressing patient questions and concerns in accordance with company policies.
- Maintaining the appointment schedule, including confirming appointments and following up on cancellations or no-shows.
- Registering patients accurately in the system.
- Processing charges and payments to patient accounts.
- Checking voicemail regularly to ensure timely responses.
- Upholding a clean and welcoming waiting area for patients.
Qualifications
Ideal candidates will possess:
- Experience in a dental, medical, or healthcare setting is preferred.
- Familiarity with insurance plans (HMO/PPO) is advantageous.
- Proficiency in handling telephone communications.
- Outstanding customer service skills.
At Dental Care Alliance, we celebrate diversity and recognize the value it brings to our patients and employees. We are committed to being an equal opportunity employer, ensuring fair treatment for all qualified applicants and employees without discrimination based on gender identity, race, ethnicity, religion, national origin, age, sex, marital status, disability, veteran status, sexual orientation, or any other protected category.
Our Culture
The Dental Care Alliance team is defined by the strong relationships we build with our patients and each other. We value collaboration, which is essential for innovation in the evolving field of dentistry. Our culture promotes participation, diverse perspectives, creativity, and effective execution.
Benefits
We offer a comprehensive benefits package, including:
- Medical and dental insurance
- Life and vision insurance
- Long-term disability coverage
- Flexible Spending Account (FSA)
- 401(k) retirement plan
- Employee Assistance Program (EAP)
- Voluntary supplemental insurance options
- Loan consolidation assistance
- Paid time off
At Dental Care Alliance, we believe in supporting our team members and helping them succeed. Join us in our mission to advance dental care and make a positive impact in the lives of our patients.
