Technical Support Associate

7 days ago

Washington, Washington, D.C., United States ST2 ManTech Advanced Systems Intl Full time
Job Summary

We are seeking a motivated and customer-oriented Junior Help Desk Support Specialist to join our team at ST2 ManTech Advanced Systems Intl. As a key member of our technical support team, you will provide initial technical assistance to customers, troubleshoot issues, and escalate unresolved problems to higher levels of support.

Responsibilities
  • Provide technical assistance to customers via various communication channels
  • Utilize diagnostic techniques and relevant inquiries to perform remote troubleshooting
  • Guide customers through the problem-solving process and escalate unresolved issues to higher levels of support
  • Provide accurate information about IT products or services, maintain detailed records of events and resolutions, and update customer status and information
  • Identify and propose potential improvements to procedures
  • Collaborate and share work with other Help Desk Support Specialists
Requirements
  • Possess a High School Diploma or equivalent
  • Hold one of the following certifications within 6 months of commencing work: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
  • Relevant industry standard certifications such as A+ or Security+
  • Experience with help desk systems such as Atlassian (Confluence/Jira) or ServiceNow
Clearance Requirements

This position requires an active TS/SCI clearance

Physical Requirements
  • Must be able to be in a stationary position more than 50% of the time
  • Must be able to communicate, converse, and exchange information with peers and senior personnel
  • Constantly operates a computer and other office productivity machinery
Equal Opportunity Employer

ST2 ManTech Advanced Systems Intl is an affirmative action/equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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