Service Quality Coordinator

6 days ago


White Marsh, Maryland, United States TransCore Full time

Job Summary:

As a Customer Service Lead at TransCore, you will play a crucial role in assisting our Customer Service Representatives in their daily duties and resolving questions/issues that arise. This includes training and monitoring their performance to ensure exceptional customer service.

Key Responsibilities:

  • Assist Customer Service Representatives in resolving customer inquiries and issues
  • Provide training and guidance to Customer Service Representatives to improve their skills and knowledge
  • Monitor and evaluate the performance of Customer Service Representatives
  • Collaborate with the Customer Service Supervisor to develop and implement customer service strategies

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in customer service or a related field


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