Guest Services Representative

2 weeks ago


White Marsh, Maryland, United States Aimbridge Hospitality Full time
Position Overview

The Front Desk Agent plays a crucial role in the hospitality sector, serving as the first point of contact for guests. This position requires a commitment to delivering exceptional service and ensuring a welcoming atmosphere.

Key Responsibilities
  • Guest Reception: Warmly greet and assist guests upon arrival, ensuring a smooth check-in process.
  • Account Management: Accurately manage guest accounts and facilitate the check-out process.
  • Service Excellence: Provide outstanding service throughout the guest's stay, addressing any inquiries or concerns promptly.
  • Operational Support: Collaborate with other departments to ensure seamless operations and guest satisfaction.
Qualifications

Ideal candidates should possess strong communication skills, a friendly demeanor, and the ability to work flexible hours, including evenings and weekends. Previous experience in hospitality or customer service is preferred.



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