Operations Administrator

6 days ago


Harwich Port, Massachusetts, United States Harwich Port Heating and Cooling Full time
Company Overview:
Harwich Port Heating and Cooling is a leading provider of heating and cooling services in the area. We pride ourselves on providing exceptional customer service and timely completion of projects. As an Electrical Administrator/Dispatcher, you will play a critical role in ensuring the smooth operation of our business.

Job Description:
We are seeking an experienced Electrical Administrator/Dispatcher to manage our electrician's schedules, schedule service calls, and maintain customer databases. The successful candidate will have excellent communication and customer service skills, as well as experience in using Microsoft Word and Excel.

Key Responsibilities:
* Schedule electricians for service calls and ensure maximum efficiency
* Maintain on-call schedule for service technicians and after-hours service procedures
* Enter service calls, schedules calls, and generate call debriefing with electricians daily
* Respond to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing

Requirements:
* Minimum two years of experience in related industry dispatch and coordination
* Geographical knowledge of the service area and/or map reading skills
* Advanced communication and customer service skills
* Experience in using Microsoft Word and Excel
* Valid driver's license and a clean driving record

Compensation:
The salary for this position is estimated to be around $55,000-$70,000 per year, depending on experience.

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