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Front Desk Manager

2 months ago


Cobb GA USA, United States Marriott International Inc Full time
Job Summary

This entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements in the front office area. The ideal candidate will have a strong focus on customer satisfaction and employee engagement, with a proven track record of achieving operating budgets and financial goals.

Key Responsibilities
  • Support the management of the front desk team, ensuring seamless guest check-in and check-out processes.
  • Develop and implement strategies to improve guest satisfaction and loyalty, while maintaining high levels of employee engagement and retention.
  • Collaborate with other departments to ensure effective communication and coordination, resulting in a seamless guest experience.
  • Monitor and analyze financial and operational performance, identifying areas for improvement and implementing corrective actions as needed.
  • Provide coaching and development opportunities to front desk staff, ensuring they have the skills and knowledge required to excel in their roles.
Requirements
  • High school diploma or equivalent required; 1 year of experience in guest services, front desk, or a related field preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Proven ability to work in a fast-paced environment, with a strong focus on attention to detail and accuracy.
  • Ability to lift up to 25 pounds and stand for long periods of time, with frequent walking and bending.
What We Offer

Marriott International offers a competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.