Front Desk Operations Manager
21 hours ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Florida ENT Associates. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient patient flow, and providing exceptional customer service to our patients.
Key Responsibilities:
- Supervise Front Desk Staff: Lead, train, and support front desk team members, conducting performance evaluations and providing constructive feedback.
- Patient Reception and Scheduling: Greet patients warmly, check them in, and verify their insurance information, schedule appointments, and handle rescheduling or cancellations.
- Administrative Duties: Manage patient records, process referrals, and ensure all documentation is accurate and up-to-date, handle phone calls, emails, and other correspondence.
- Billing and Coding: Assist with billing processes, including collecting co-pays, processing payments, and ensuring accurate coding for insurance claims.
- Compliance and Confidentiality: Ensure compliance with HIPAA regulations and maintain patient confidentiality, implement and uphold practice policies and procedures.
- Problem Resolution: Address and resolve patient concerns or complaints in a professional manner, escalate issues as needed to ensure patient satisfaction.
- Inventory Management: Monitor and manage office supplies and equipment, order supplies as needed, and ensure the front desk area is well-organized and maintained.
- Coordination with Medical Staff: Collaborate with medical providers and other staff to ensure efficient patient flow and communication between front desk and clinical areas.
Requirements:
- Bachelor's degree or equivalent required.
- Expertise in RCM workflow, with experience in billing and collection processes.
- At least 1 year of experience working in RCM, with a strong understanding of medical office management principles.
- Experience with RCM systems and EHRs, such as Allscripts, IDX, or eCW, is highly preferred.
- Advanced Excel proficiency, with the ability to analyze data to monitor practice's P&L.
AAP/EEO Statement:
We are an equal opportunity employer and welcome applications from diverse candidates. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity, or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
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