Front Office Manager

1 month ago


Noblesville IN USA, United States Courtyard Noblesville Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Manager to join our team at Courtyard Noblesville. As a key member of our hotel staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded
  • Lead and motivate the front desk team to deliver exceptional service and achieve high levels of customer satisfaction
  • Manage the front desk operations, including check-in/check-out, room assignments, and guest requests
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other hotel departments to ensure seamless service delivery
  • Monitor and maintain high standards of cleanliness and organization in the front desk area
  • Handle guest complaints and concerns in a professional and courteous manner
  • Stay up-to-date with hotel policies and procedures, and ensure compliance
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 2 years of experience in a front office or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
  • Physical ability to stand for long periods and lift up to 25 pounds
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Free or discounted hotel stays and other perks
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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