Client Service Representative

24 hours ago

Chattanooga, Tennessee, United States Innovetive Petcare Full time
About the Role

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Innovetive Petcare. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Client Interaction:
    • Greet clients warmly and professionally upon arrival, ensuring a welcoming atmosphere for pets and their owners.
    • Answer phone calls and emails promptly, addressing client inquiries and scheduling appointments with accuracy.
    • Provide clients with information about services, treatment plans, and policies, ensuring clear and effective communication.
  • Administrative Duties:
    • Manage appointment scheduling, including coordinating with veterinary staff to optimize clinic flow and efficiency.
    • Process client check-ins and check-outs, handling payments and managing financial transactions with precision.
    • Maintain and update client and patient records, ensuring that all information is accurate and confidential.
  • Client Education and Support:
    • Educate clients on clinic procedures, preventive care, and follow-up instructions, providing guidance on how to best care for their pets.
    • Address and resolve client concerns or complaints with empathy and professionalism, escalating issues to management as needed.
    • Support the veterinary team by relaying important information between clients and staff, ensuring smooth communication.
  • Operational Support:
    • Assist with the organization and management of clinic resources, including inventory of office supplies and medical records.
    • Ensure the reception area is clean, organized, and stocked with necessary materials, creating a positive environment for clients.
    • Collaborate with team members to support the overall functioning of the clinic and enhance the client experience.
  • Growth and Development:
    • Demonstrate a willingness to take on additional responsibilities and learn new skills as the clinic grows.
    • Explore opportunities for professional development and career advancement within the clinic, potentially transitioning to a full-time role.
Requirements
  • Experience:
    • Previous experience in a client service role is preferred, with prior experience in a veterinary or medical setting being a strong advantage.
    • Familiarity with veterinary terminology and procedures is beneficial but not required.
  • Skills and Competencies:
    • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
    • Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
    • Proficiency in using office software and managing appointment scheduling systems.
  • Education and Certification:
    • High school diploma or equivalent required.
    • Additional education or training in customer service or veterinary administration is a plus.
What We Offer
  • Competitive hourly wage, equal to experience in industry.
  • Opportunities for career growth and development within the clinic.
  • Supportive work environment with a focus on team collaboration.
  • Employee discounts on veterinary services and products.
  • Opportunities to grow into a full-time employee as we continue to grow our practice

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