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Customer Service Representative

2 months ago

Chattanooga, Tennessee, United States Sarah Herndon - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Sarah Herndon - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Client Communication: Respond to customer inquiries and provide accurate policy information in a timely and professional manner.
  • Policy Management: Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Claims Processing: Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including policy details and communication history.
Requirements
  • Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Previous Experience: Previous customer service experience is preferred, but not required.
What We Offer
  • Opportunities for Growth: We offer opportunities for professional growth and development, with a focus on helping you achieve your career goals.
  • Collaborative Environment: Join a dynamic and supportive team environment, where collaboration and teamwork are highly valued.