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Customer Service Representative

2 months ago

Chattanooga, Tennessee, United States Brenntag Group Full time

**Job Summary**

Brenntag Group is seeking a highly skilled and motivated Customer Service Representative to join our team in Chattanooga, USA. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining strong relationships with our clients.

**Key Responsibilities:**

* Provide professional and excellent customer service to our clients, responding to their inquiries and resolving their issues in a timely and effective manner.

* Work closely with the Commercial Sales team to ensure seamless communication and collaboration with our customers.

* Manage and maintain accurate customer records, including pricing and order information.

* Identify and assess customer needs to achieve satisfaction, collaborating with Sales, Operations, and Inventory Management teams to identify solutions to meet customer commitments.

* Handle and clarify customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

* Develop sustainable and collaborative relationships through open and interactive communication with all internal colleagues and customers.

* Approach each day with a keen sense of self-discipline and urgency, along with the ability to effectively manage multiple priorities.

* Obtain and evaluate all relevant information to handle product and service inquiries, in addition to making upsell recommendations based on understanding of customer's needs and requirements.

**Requirements:**

* Ability to multi-task, prioritize, and manage time effectively.

* Ability to maintain excellent safety and attendance record.

* Proven customer support experience.

* Track record of over-achieving quota.

* Strong interpersonal and communication skills.

* Ability to listen carefully and understand a customer's situation in order to help them.

* Ability to problem solve with a calm and professional approach.

**What We Offer:**

* Competitive pay and incentives.

* Various healthcare plan options as well as 401(k).

* Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

* A dynamic and supportive work environment.