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Client Experience Representative

2 months ago

Chattanooga, Tennessee, United States New Charter Technologies Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at New Charter Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Account Management: Manage customer accounts, ensuring all aspects are handled efficiently and effectively.
  • Communication: Collaborate with internal teams, including technicians, warehouse personnel, and sales, to ensure seamless communication and issue resolution.
  • Process Improvement: Continuously look for ways to improve processes and provide the highest level of customer satisfaction.
  • Documentation: Maintain accurate and detailed records of customer interactions and issue resolutions.
Requirements
  • Education: Bachelor's Degree preferred or equivalent work experience.
  • Skills: Effective planning, organization, documentation, and communication skills. Proficient in Microsoft Office products and Adobe.
  • Attributes: Highly organized, process-driven, and detail-oriented. Strong integrity and ability to work in a confidential manner.
Preferred Attributes
  • Team Player: Collaborative and flexible with a consultative mindset.
  • Problem-Solver: Ability to handle and resolve recurring problems.
  • Technology Affinity: Affinity for technology and willingness to learn new systems and processes.