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Client Support Specialist

2 months ago

Hartford, Connecticut, United States The Hartford Full time

Position Overview:

As a Customer Service Representative, your main responsibility will be to assist policyholders and claimants effectively. You will engage with customers to process payments, implement policy modifications, gather new loss details, resolve inquiries, and respond to requests for information.

About the Role:

This entry-level position within our contact center offers significant career advancement opportunities within our Operations and Claims departments. You will receive comprehensive training and guidance from experienced managers to support your professional growth.

Key Responsibilities:

  • Ensure exceptional service by addressing each caller's needs and leveraging every interaction to enhance the brand's value.
  • Deliver outstanding customer service experiences to policyholders during every engagement.
  • Handle incoming calls from customers regarding their home and auto policies.
  • Act as the initial contact for policyholders, clarifying the claims process and coordinating necessary services.
  • Initiate claims following established best practices.
  • Encourage the use of digital self-service options for all transactions.
  • Accurately utilize various computer applications.
Qualifications:
  • Proven experience in customer service, insurance, retail, or a similar field.
  • Strong verbal and written communication skills with the ability to empathize with customers.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Meticulous attention to detail.
  • Experience in a Windows-based computer environment.
  • Capability to work collaboratively within a team.
  • Effective problem-solving and critical thinking skills.
  • Bilingual abilities (Spanish/English) are advantageous for building impactful customer relationships.
  • High School Diploma or equivalent is required; a bachelor's degree is preferred.
Benefits:
  • Comprehensive Medical, Dental, Life, and Disability Insurance effective from day one.
  • Generous paid time off policy in your first year.
  • Tuition reimbursement programs.
  • Opportunities for paid volunteer work.
  • Employee recognition initiatives.
  • Wellness programs.
  • And additional benefits.
Additional Information:

For remote positions, a reliable high-speed internet connection is required. Specific technical requirements must be met to ensure effective performance in this role.

Compensation:

The compensation for this position is competitive and based on market analysis, with additional rewards available based on performance and competencies demonstrated in the role.