Desktop Support Specialist

10 hours ago


Hartford, Connecticut, United States Virtual Service Operations Full time
Desktop and Depot Support Opportunity

We are seeking a highly motivated and career-driven individual to join our team as a Desktop and Depot Support Specialist in Hartford, Farmington, or Middletown, Connecticut.

Responsibilities:
  • Provide workstation software break-fix support
  • Perform IMAC (Install, Moves, Adds, and Changes) tasks
  • Manage asset recovery and tagging
  • Offer printer support and client center (Tech Bar) support
  • Update IT service management systems
  • Perform other client support duties as needed
Depot Support Responsibilities:
  • Manage the orderly storage of equipment within the client build center (depot)
  • Perform tasks related to request fulfillment and device refreshes
  • Receive and process returned equipment
Qualifications:
  • Previous working experience in desktop support is desired
  • Knowledge of PC imaging and change management
  • Experience with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Requirements:
  • Must be within driving distance of Hartford, Farmington, or Middletown, Connecticut
  • Must be willing to work onsite in one of these locations

Please note that this position requires U.S. citizenship status due to a government contract.

What We Offer:
  • A virtue-centered team environment
  • Ongoing learning and development opportunities
  • A wide variety of benefits for eligible employees

We take pride in taking care of our employees and providing a supportive work environment.



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