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Client Support Specialist

2 months ago

Port Washington, New York, United States Solomon Page Full time

We are seeking a Client Support Specialist to become a vital part of our dynamic team at a leading fashion organization. This role is designed for remote work on a temporary basis.

Key Responsibilities:

  • Handle incoming inquiries and process customer orders efficiently.
  • Address customer grievances and troubleshoot issues to identify optimal solutions.
  • Accurately document customer interactions and categorize call types.
  • Maintain high service levels and adhere to the company's customer service standards.
  • Follow up with clients to clarify inquiries regarding order status, shipping details, and product availability.
  • Manage inbound calls for a significant portion of the assigned work shift.
  • Execute additional tasks as assigned.

Essential Qualifications:

  • Bilingual in French.
  • Minimum of one year of experience in customer service, hospitality, or a call center setting.
  • Exceptional telephone etiquette, with the ability to communicate clearly and professionally.
  • Strong verbal and written communication capabilities.
  • Proven listening and comprehension skills.
  • Excellent time management abilities, with a knack for prioritizing tasks effectively.
  • Proficient in PC applications, particularly MS Office, including Word and Excel.
  • Capable of navigating information systems and the internet.
  • Prior experience with SAP is advantageous.

If you possess the necessary qualifications and are interested in this opportunity, we encourage you to consider applying.

About Solomon Page:

Established in 1990, Solomon Page specializes in staffing and executive search solutions across various sectors. Our success is attributed to an organic growth strategy supported by a culture of entrepreneurship. We strive to be a strategic partner to our clients and candidates, focusing on delivering tailored solutions and fostering long-term relationships built on trust and respect.

We look forward to your interest in joining our team.