Program Coordinator

4 weeks ago


Indianapolis, Indiana, United States Global Pharma Tek Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Program Coordinator to join our team at Global Pharma Tek. As a Program Coordinator, you will play a critical role in supporting the Child Support Enforcement program by updating custodial parents and non-custodial parent information in ISETS. This may include updating non-custodial employer and addresses information in the database.

Key Responsibilities:
  • Update custodial parents and non-custodial parent information in ISETS, including non-custodial employer and addresses information.
  • Utilize various resources such as Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal to gather information.
  • Locate requests are received from IVD Prosecutor staff, out-of-state child support offices, as well as Child Support Bureau staffs, and all locate functions are used to establish and enforce child support orders.
  • Research error reports to correct ISETS information, including possible participant Social Security Number and Date of Birth errors.
  • Conduct locate searches for undistributed collections due to custodial parents and non-custodial parents, including stale dated warrants, return warrants, and child support warrants.
  • Research the weekly WEAAD485 (Vehicle Lien Release) report to identify the location of the correct title for the individual identified on the report, retrieve titles from cabinets, generate Title Release Letters, and input "SENT" date of titles released into ISETS.
  • Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc., handling calls knowledgeably and courteously.
  • Work incoming mail appropriately and timely, including incoming titles, mechanic lien notices, and miscellaneous items.
  • Respond to emails located in the INCEUBMVLIENS mailbox.
  • Provide customer service to lobby visitors immediately, as needed.
  • Receive titles from BMV, update the Received Date in ISETS, and file titles in storage cabinet.


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