Program Coordinator
4 weeks ago
Job Summary:
The Program Coordinator will be responsible for updating custodial parents and non-custodial parent information in ISETS. This may include updating the non-custodial employer and addresses information in the database.
Key Responsibilities:
- Update custodial parents and non-custodial parent information in ISETS
- Update non-custodial employer and addresses information in the database
- Work with local child support offices and other state and federal agencies
- Assist with working reports to enhance the data of the system
- Provide customer service to non-custodial parents and companies
Requirements:
- Ability to work with ISETS database
- Strong communication and customer service skills
- Ability to work in a fast-paced environment
Working Conditions:
This position is to provide courteous and timely customer service to non-custodial parents and companies.
The employee is expected to utilize all available resources such as Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal.
Locate requests are received from IVD Prosceutor staff, out-of-state child support offices, as well as Child Support Bureau staffs.
All locate functions are used to establish and enforce child support orders.
Research the various error reports to correct ISETS information.
Conduct locate searches for undistributed collections that are due to custodial parents and non-custodial parents.
Research the weekly WEAAD485 (Vehicle Lien Release) report.
Retrieve titles from cabinets, generate Title Release Letters, input "SENT" date of titles released into ISETS.
Update the system with NCP's address information as needed.
Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc.
Work incoming mail appropriately and timely.
Respond to e-mails located in the INCEUBMVLIENS mailbox.
Provide customer service to lobby visitors immediately, as needed.
Receive titles from BMV, update the Received Date in ISETS and file titles in storage cabinet.
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