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Hotel Guest Service Ambassador

2 months ago

Washington, Washington, D.C., United States BMI Hospitality Management Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In and Check-Out: Greet and welcome guests, complete check-in procedures, and ensure a smooth and efficient check-out process.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage front desk operations, including handling financial transactions, maintaining accurate records, and ensuring the front desk area is clean and organized.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Team Collaboration: Work collaboratively with other departments to ensure the overall success of the hotel.
  • Safety and Security: Ensure the safety and security of guests and colleagues by following established procedures and reporting any incidents or concerns to management.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Customer Service Experience: Previous customer service experience in a hotel or hospitality setting.
  • Technical Skills: Proficient in using computer systems, including Microsoft Office, and able to learn new web applications.
  • Physical Demands: Ability to stand for extended periods, lift up to 20 pounds, and work in a fast-paced environment.
  • Availability: Willingness to work weekends, holidays, and flexible shifts as required.