Hotel Experience Coordinator

11 hours ago


Washington, Washington, D.C., United States The Watergate Hotel Full time
Job Overview

The Watergate Hotel is a luxurious urban resort located along the banks of the Potomac River, offering a unique blend of modern design and storied past. We are seeking a Guest Experience Agent to join our dynamic call center team.

The ideal candidate will possess excellent communication skills, with fluency in English required. Previous experience in a call center or hotel setting is preferred, with a focus on providing exceptional customer service and resolving issues efficiently.

Key responsibilities include:

  • Responding to guest inquiries and resolving issues in a timely and professional manner
  • Providing accurate and helpful information to guests regarding hotel services and amenities
  • Collaborating with other departments to ensure seamless guest experiences
  • Meeting or exceeding performance metrics and quality standards

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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