Evolving the guest experience is at the forefront of our operations, and we're seeking a skilled Ramp Captain to lead the charge. As a key member of our team, you'll be responsible for orchestrating the service experience for hotel guests, ensuring that our site's service standards are met or exceeded.

Key Responsibilities:

• Maintain a professional demeanor with all guests, hotel staff, and coworkers
• Acknowledge and greet guests within 30 seconds of arrival to create a positive first impression
• Deliver exceptional guest service, addressing their needs and concerns in a timely and courteous manner
• Open vehicle and hotel doors for guests, check in arriving guests, and explain parking and retrieval procedures
• Run at top speed to park and retrieve vehicles while driving safely and cautiously
• Maintain accuracy and composure while handling guest complaints and difficult situations
• Use proper phone etiquette and maintain a clean, neat work environment
• Conduct effective room presentations, assist with delivery and pickup of items, and provide directions and information to guests

Requirements:

• Associates degree, high school diploma, or GED required, or relevant working experience
• Understanding of general business practices, including accounting, human resources, and customer service
• Valid US driver's license and 2+ years of experience in valet parking, management, or a related field
• Experience with HRIS platforms, customer service, and strong technology proficiency

What We Offer:

• Competitive hourly rate of $17.50
• Health, dental, and vision insurance
• 401K with company match
• Employee discounts with selected retailers
• Paid time off and company-paid holidays

About Us:

Evolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for hotels and resorts nationwide. We're committed to delivering exceptional guest experiences and fostering a positive work environment.