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Customer Service Front Line Supervisor

2 months ago

Miami, Florida, United States Burlington Stores Full time

Exciting Opportunity with a New Store Launch

At Burlington, we celebrate the diverse elements that enrich our communities where we operate daily. If you aspire to advance your retail career within a supportive and inclusive environment, consider joining us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Sales Floor Supervisor.

In the role of a Customer Service Front Line Supervisor, you will play a vital role in the store leadership team, collaborating closely with Store Management in the domains of Merchandising, Customer Service, Operations, and Human Resources. This leadership position serves as a pathway to a management role within our growing organization. Are you a proactive individual capable of overseeing store operations effectively? If you are a proven leader who values the importance of fostering strong teams and partnerships to achieve results, this could be the ideal opportunity for you.

Our Core Values at Burlington:

Achieve Results Mutual Trust & Respect Foster Teams & Collaborations

Benefits Offered by Burlington:

Opportunities for Advancement Competitive Compensation Flexible Scheduling Associate Discounts of 15-30% Comprehensive Medical, Dental, and Vision Plans Employee Assistance Programs Life and Disability Coverage Paid Time Off Paid Holidays 401(k) Retirement Plan

Key Responsibilities Include:

Oversee all store operations and team members while acting as Manager on Duty Enhance sales performance through training, development, and coaching of team members Ensure safety for both customers and team members by following company protocols Promote a diverse culture centered on teamwork and collaboration Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional, friendly, and professional customer service Uphold our company’s Asset Protection strategies to minimize loss Assist in the recruitment, interviewing, and onboarding of new team members Participate in weekly planning meetings for workload management Encourage community engagement through company initiatives and partnerships Organize meal and break schedules while monitoring adherence to schedules

Required Qualifications:

Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment Strong interpersonal skills with a positive and engaging demeanor Availability to work a full-time schedule, including nights, weekends, and holidays as necessary Capability to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods

At Burlington, we are expanding our store locations nationwide, providing you with more opportunities to enjoy our exceptional prices on the brands and styles you love. As we grow, you can also advance through various training and development programs.

Join Our Team – You Will Enjoy It Here

You will benefit from competitive pay, flexible hours, and an associate discount. Burlington's benefits package includes comprehensive medical, dental, and vision coverage, along with life and disability insurance. Full-time associates may also qualify for up to 12 days of paid time off annually, up to 8 paid holidays, and a 401(k) plan. We are a rapidly expanding brand, offering a variety of training and development opportunities for our associates to grow with us.

Our store teams work diligently and enjoy their time together. Burlington associates make a positive impact in the lives of customers, colleagues, and the communities where we operate every day.