Front Desk Supervisor

21 hours ago


Miami, Florida, United States AccorHotel Full time
Job Title: Front Desk Supervisor

Are you a motivated and organized individual with excellent communication skills? Do you have a passion for delivering exceptional customer service? We are seeking a Front Desk Supervisor to join our team at AccorHotel.

Job Summary:

The Front Desk Supervisor is responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk area, ensuring it is clean and organized, and that all necessary supplies are available.
  • Process guest check-ins and check-outs, handling payments and resolving any issues that may arise.
  • Assist with room assignments, key card programming, and other front desk duties as needed.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation.
  • Maintain accurate records and reports, including guest information and front desk activity.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated and passionate individuals.

How to Apply:

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.


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