Technical Support Specialist
3 weeks ago
Job Summary:
The Technical Support Technician will provide technical support to our customers via phone and email, as well as respond to tickets through a web portal. This role requires a strong understanding of hardware and software used in customer implementations, as well as the ability to troubleshoot and diagnose system issues.
Responsibilities:
- Supports and configures the hardware and software used in customer implementations
- Provides technical support to our customers via phone and email, as well as responds to tickets through a web portal
- Works well as a single resource, as well as a member of a team
- Efficiently troubleshoots and diagnoses system issues
- Ability to represent yourself and the company with the utmost professionalism
Requirements:
- 3+ years of Technical Customer Support experience
- 2+ years of Public Safety Applications experience involving CAD applications
- Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems
- Ability to pass stringent background checks based on local and Federal fingerprint submissions
Preferred Skills:
- In-depth knowledge of Windows Applications, Servers, and SQL Database Server environments
- Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred
- Ability to troubleshoot application system issues including hardware, networking, and third-party components
About Motorola Solutions:
Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
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