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Technical Support Specialist
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Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.
Key Responsibilities:- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to software, hardware, and network
- Provide excellent customer service and ensure client satisfaction
- Work collaboratively with the IT team to resolve technical issues
- Stay up-to-date with the latest technology trends and advancements
- 2+ years of experience in technical support or a related field
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of software, hardware, and network technologies
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance