Technical Support Specialist

3 days ago


Phoenix, Arizona, United States Collabera Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues related to software, hardware, and network
  • Provide excellent customer service and ensure client satisfaction
  • Work collaboratively with the IT team to resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 2+ years of experience in technical support or a related field
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of software, hardware, and network technologies
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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