Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Applied Materials. The successful candidate will be responsible for providing technical support to our customers, including escalations, fleet performance, system installations, and upgrades.
Key Responsibilities
- Provide technical support to customers, including troubleshooting and resolving technical issues.
- Act as an intermediary between customers and our division, providing technical support and documentation to field engineers and technicians.
- Support the installation, operation, calibration, service, and testing of new hardware, software, and processes.
- Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate with the field.
- Generate and present system performance data, including metrics such as MTBF, MTBI, and Availability.
- Support the generation of documentation, such as Customer Engineering Notes (CENs) and Best Known Methods (BKMs).
Requirements
- Bachelor's Degree
- 10 years of experience in technical support or a related field
- Strong knowledge of technical support principles and practices
- Excellent communication and problem-solving skills
What We Offer
We offer a comprehensive benefits package, including a competitive salary, bonus, and stock award program. We are an equal opportunity employer committed to diversity in the workplace.
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