Technical Support Specialist
3 weeks ago
Key Responsibilities:
- Provide technical support to our retail locations, including troubleshooting and resolving hardware and software issues.
- Install and configure hardware and software components, including point-of-sale systems and network equipment.
- Document detailed procedures for best practices and maintain accurate records of technical issues and resolutions.
- Collaborate with vendors to resolve technical issues and implement new technologies.
- Develop and maintain a deep understanding of our point-of-sale software and hardware, including Microsoft Office 365.
Requirements:
- 3-5 years of technical experience in helpdesk or customer support, preferably in a retail or point-of-sale environment.
- Associate degree in computer science or a related field, or equivalent experience.
- Strong technical skills, including experience with Windows desktops, Microsoft Office applications, and Office 365.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Ability to work variable shifts, including weekdays, weekends, and some nights, and to travel locally up to 30% of the time.
Working Conditions: This position requires frequent lifting and carrying of 1-25 pounds, as well as standing, walking, and bending throughout the day. The ability to interact with others, interpret spoken messages, and utilize reason to resolve complex problems is also required.
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