Technical Support Specialist

3 weeks ago


Phoenix, Arizona, United States SSCW Enterprises Full time
Job Summary: We are seeking a highly motivated and experienced Technical Support Specialist to join our team at SSCW Enterprises. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our retail locations, ensuring that our point-of-sale equipment is running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to our retail locations, including troubleshooting and resolving hardware and software issues.
  • Install and configure hardware and software components, including point-of-sale systems and network equipment.
  • Document detailed procedures for best practices and maintain accurate records of technical issues and resolutions.
  • Collaborate with vendors to resolve technical issues and implement new technologies.
  • Develop and maintain a deep understanding of our point-of-sale software and hardware, including Microsoft Office 365.

Requirements:
  • 3-5 years of technical experience in helpdesk or customer support, preferably in a retail or point-of-sale environment.
  • Associate degree in computer science or a related field, or equivalent experience.
  • Strong technical skills, including experience with Windows desktops, Microsoft Office applications, and Office 365.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to work variable shifts, including weekdays, weekends, and some nights, and to travel locally up to 30% of the time.

Working Conditions: This position requires frequent lifting and carrying of 1-25 pounds, as well as standing, walking, and bending throughout the day. The ability to interact with others, interpret spoken messages, and utilize reason to resolve complex problems is also required.

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