Senior Technical Support Specialist

4 weeks ago


Phoenix, Arizona, United States GTN Technical Staffing Full time

Job Summary:
GTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. The selected candidate will be part of the Enterprise Computing Global Support team with primary focus on a major semiconductor manufacturer in the Phoenix/Chandler Arizona area.

Key Responsibilities:
Provide dedicated support, including responding to escalated tickets, troubleshooting technical product issues, and developing workarounds. Become the primary technical liaison to the customer, providing training and knowledge required to effectively use the products. Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams. Provide input on product direction and accurately describe the features and capabilities of the product.

Requirements:
Bachelor's degree in IT/Computer Science or equivalent, or EDA/HPC System Administrator experience. 5 to 10 years of EDA/HPC cluster deployment and support experience. Strong computer science and systems-level knowledge, analytical and debugging skills, and proficiency in Linux shell scripting. Excellent communication, people, time management, and organizational skills.

What We Offer:
A dynamic and challenging work environment, opportunities for growth and development, and a chance to be part of a highly visible position interfacing with the customer from the queue maintainers to the executive level.



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