Product Support Representative II
3 days ago
The world of finance is constantly evolving, and at FIS, we're at the forefront of innovation. As a Product Support Representative, you'll be working closely with our clients to provide in-depth product support and resolve customer concerns. Your expertise will be invaluable in helping us deliver exceptional service and drive business growth.
Key Responsibilities:
- Provide expert product support and research client issues to deliver timely and effective solutions.
- Troubleshoot complex problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring functional issues to support product quality programs and product development.
- Communicate with clients on open issues and provide updates on troubleshooting and resolution.
- Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
- Prior banking experience is preferred, but not required.
- Strong analytical, organizational, and time management skills are essential.
- You'll need to be an excellent communicator and problem-solver, with the ability to work independently.
- Knowledge of FIS products is a plus, but not necessary.
At FIS, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Support Representative, you'll have access to a range of benefits, including opportunities for professional growth, a competitive salary, and a comprehensive benefits package. If you're passionate about delivering exceptional service and driving business growth, we'd love to hear from you.
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Customer Service Representative II
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