Product Support Representative II

3 days ago


Jacksonville, Florida, United States Jobs for Humanity Full time
About the Role:

The world of finance is constantly evolving, and at FIS, we're at the forefront of innovation. As a Product Support Representative, you'll be working closely with our clients to provide in-depth product support and resolve customer concerns. Your expertise will be invaluable in helping us deliver exceptional service and drive business growth.

Key Responsibilities:
  • Provide expert product support and research client issues to deliver timely and effective solutions.
  • Troubleshoot complex problems with equipment or software applications and recommend corrective action.
  • Document customer information and recurring functional issues to support product quality programs and product development.
  • Communicate with clients on open issues and provide updates on troubleshooting and resolution.
  • Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
Requirements:
  • Prior banking experience is preferred, but not required.
  • Strong analytical, organizational, and time management skills are essential.
  • You'll need to be an excellent communicator and problem-solver, with the ability to work independently.
  • Knowledge of FIS products is a plus, but not necessary.
What We Offer:
At FIS, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Support Representative, you'll have access to a range of benefits, including opportunities for professional growth, a competitive salary, and a comprehensive benefits package. If you're passionate about delivering exceptional service and driving business growth, we'd love to hear from you.

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