Customer Service Representative II

4 weeks ago


Jacksonville, Florida, United States First Florida Credit Union Full time

At First Florida Credit Union, we're seeking a skilled Call Center Service Representative II to join our team. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our members.

Key Responsibilities:

  • Provide top-notch service to members via phone, addressing their inquiries, resolving issues, and offering solutions.
  • Identify opportunities to cross-sell products and services, enhancing member relationships and driving business growth.
  • Maintain accurate member account information, ensuring seamless interactions and efficient reporting.
  • Collaborate with other departments as needed to ensure seamless service delivery.

Requirements:

  • 1-3 years of experience in a similar role, with excellent communication and analytical skills.
  • A friendly and professional demeanor, with a passion for delivering exceptional member experiences.
  • High School Diploma or Equivalent.

About Us:

First Florida Credit Union is a dynamic institution committed to creating value for our members. We're proud to be one of the fastest-growing credit unions in the country, with a reputation for excellence and a culture that empowers our employees to make a difference.

Why Join Us:

As a Call Center Service Representative II at First Florida Credit Union, you'll enjoy a competitive benefits package, opportunities for growth and development, and the chance to be part of a team that's making a real impact in the lives of our members.



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