Customer Service Representative II
4 days ago
Are you looking for a challenging and rewarding career in customer service? We are seeking a highly motivated and customer-focused Call Center Service Representative II to join our team at First Florida Credit Union.
About the Role:As a Call Center Service Representative II, you will be responsible for providing exceptional customer service to our members via phone. You will be the primary point of contact for members, answering their questions, resolving their issues, and providing solutions to their problems.
Key Responsibilities:- Provide exceptional customer service to members via phone, responding to their inquiries, resolving their issues, and providing solutions to their problems.
- Identify cross-sell opportunities and offer products and services to members.
- Maintain accurate and up-to-date member account information on our computer system.
- Assist other departments as needed.
- One to three years of similar or related experience.
- Excellent communication and interpersonal skills.
- Ability to analyze member needs and provide solutions.
- Professional demeanor and attitude.
First Florida Credit Union offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are committed to providing a positive and supportive work environment that fosters growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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