Vehicle Operations Support Specialist II

4 days ago


Jacksonville, Florida, United States Cox Communications Full time
Job Title: Vehicle Operations Support Specialist II

Cox Automotive is seeking a highly skilled Vehicle Operations Support Specialist II to join our team. As a key member of our operations team, you will be responsible for coordinating vehicles for sale, reviewing work performed, and ensuring effective operational flow.

Key Responsibilities:
  • Manage account relationships and maintain effective communications to ensure customer requirements are met.
  • Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
  • Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
  • Review and update condition report; approve and audit vehicle repair report.
  • Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
  • Respond to customer inquiries relating to vehicles.
  • Provide quality service and assist in resolving problems.
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • Work with commercial clients and key vendors to order and account for keys.
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
Requirements:
  • High School Diploma/GED and 3 years' experience in a related field.
  • Basic computer skills required.
  • Previous Auction and/or driving experience required.
  • Ability to drive vehicles with standard and automatic transmission.
  • Ability to provide good customer service and multi-task.
  • Knowledge with mechanical repairs and condition report writing preferred.
Benefits:
  • Minimum of sixteen hours of paid time off every month.
  • Seven paid holidays throughout the calendar year.
  • Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox Automotive is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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