Customer Service Representative II

4 weeks ago


Jacksonville, Florida, United States First Florida Credit Union Full time
Role Summary:

As a Customer Service Representative II at First Florida Credit Union, you will play a critical role in providing exceptional service to our members. Your primary responsibility will be to assist members and potential members with their phone requests, explain services, respond to problems, and direct phone calls to the appropriate area.

Key Responsibilities:
  • Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within your authority to resolve; refer problems that are beyond your authority to your supervisor, along with your recommendations.
  • Identify cross-sell opportunities and offer products and services to members.
  • Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared.
  • Assist other Departments as needed.
Requirements:
  • One year to three years of similar or related experience.
  • Excellent communication skills as well as the ability to analyze member/customer needs.
  • Must possess a friendly and professional demeanor.
Education: High School Diploma or Equivalent

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