Technical Support Agent

6 days ago


Riverview, Florida, United States SPECTRUM Full time
About the Role

Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to troubleshoot and resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
  • Collaborate with a team of professionals to achieve common goals and objectives.
Requirements
  • High School Diploma or equivalent.
  • MS Office and computer literate.
  • Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience.
  • Workload or dispatch experience, customer service.
  • College coursework or equivalent experience in technology.
About Spectrum

Spectrum is a leading provider of telecommunications services, connecting over 32 million customers across our 41-state footprint. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

Why Work for Spectrum
  • Dynamic growth opportunities in a rapidly evolving industry.
  • A comprehensive pay and benefits package that rewards employees for their contributions to our success.
  • A supportive team environment that encourages collaboration and professional growth.
  • Opportunities for career advancement and professional development.


  • Riverview, Florida, United States Spectrum Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer issues,...


  • Riverview, Florida, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and resolving service...


  • Riverview, Florida, United States Jenn Rossmiller- State Farm Agent Full time

    About UsJenn Rossmiller State Farm is a trusted insurance agency that has been serving our community for over 20 years. Our commitment to providing exceptional customer service and comprehensive insurance solutions has earned us a reputation as a leader in the industry.About Jenn RossmillerLocal State Farm agent in Riverview, FloridaProviding Life Insurance...


  • Riverview, Florida, United States David Snell - State Farm Agent Full time

    Job Description**Position Overview**Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you. State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer...


  • Riverview, Florida, United States Spectrum Full time

    Job Summary:Spectrum is seeking a highly skilled and adaptable Field Support Agent to join our team. As a Field Support Agent, you will be responsible for providing exceptional customer service and technical support to our customers in the field.Key Responsibilities:Work a variety of schedules in-office, including mornings, nights, weekends, overnights, and...


  • Riverview, Florida, United States Jenn Rossmiller- State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jenn Rossmiller-State Farm Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, assisting them with their insurance needs, and building strong...

  • Supporting Teacher

    4 days ago


    Riverview, Florida, United States AEA Mariposa Full time

    Job SummaryAn Assistant Teacher at AEA Mariposa is responsible for providing comprehensive support to our Lead Teachers in managing and supervising a class of children. This includes creating a learning environment that fosters the social, physical, and intellectual growth of children, regardless of their age, background, or abilities.The ideal candidate...


  • Riverview, Florida, United States Infinity Managment Group Full time

    Job OverviewInfinity Management Group is seeking a highly motivated and results-driven Customer Support Associate to join our team. As a key member of our sales and support team, you will be responsible for prospecting and qualifying leads for new accounts, managing current accounts, and providing exceptional customer support.Key Responsibilities:Lead...


  • Riverview, Florida, United States AdventHealth Full time

    About the RoleThe Certified Surgical Technologist II is a vital member of the healthcare team, providing technical support in the perioperative period under the direction and supervision of a Registered Nurse.Key ResponsibilitiesEnsure the availability of necessary supplies and equipment for surgical procedures.Pass instruments and other necessary items to...


  • Riverview, Florida, United States PGT Innovations Full time

    Position Overview:The primary role of a Call Center Agent is to manage appointment scheduling by responding to incoming calls and initiating outbound communications. This position requires significant phone interaction and the accurate entry of lead data into our system. The agent must maintain availability throughout their shifts to effectively handle...

  • Sales Agent NSW

    6 days ago


    Riverview, Florida, United States PGT Innovations Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PGT Innovations. As a key member of our sales team, you will be responsible for setting and confirming appointments with customers, providing exceptional customer service, and meeting sales targets.Key ResponsibilitiesAppointment Setting:...


  • Riverview, Florida, United States AdventHealth Full time

    Comprehensive Benefits for You and Your Family: Immediate Benefits Enrollment Paid Time Off from the Start Student Loan Assistance Program Professional Growth Opportunities Holistic Wellbeing Resources Support for Mental HealthOur Commitment to You:Joining AdventHealth means becoming part of a larger mission. It’s about being part of a community that...


  • Riverview, Florida, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each...


  • Riverview, Florida, United States Mark Rossmiller - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-centric individual to join our team as a Sales Associate. As a Sales Associate, you will play a pivotal role in helping individuals and families protect what matters most to them.Key ResponsibilitiesSales and Customer Acquisition: Engage with potential customers to understand their insurance needs...


  • Riverview, Florida, United States AEA Mariposa Full time

    Job SummaryAn Assistant Teacher at AEA Mariposa is responsible for supporting the Lead Teacher in managing and supervising a class of children. This includes creating a learning environment that promotes the social, physical, and intellectual growth of children, regardless of their age, background, or abilities.The ideal candidate will be knowledgeable in...


  • Riverview, Florida, United States PGT Innovations Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in NSW. As a key member of our sales team, you will be responsible for setting and confirming appointments with customers, providing exceptional customer service, and meeting sales targets.Key ResponsibilitiesAppointment Setting: Answer...


  • Riverview, Florida, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...

  • IT Operations Manager

    2 weeks ago


    Riverview, Florida, United States The Computer Merchant, LTD. Full time

    POSITION TITLE:IT Site Lead/ManagerLOCATION:RemoteCOMPENSATION RANGE:$75-82 per hourREQUIRED QUALIFICATIONS:Demonstrated experience in IT management roles, ideally within a service delivery or contractual framework.In-depth technical understanding of IT systems, infrastructure, and support methodologies.Exceptional communication abilities, capable of...

  • IT Operations Manager

    2 weeks ago


    Riverview, Florida, United States The Computer Merchant, LTD. Full time

    POSITION TITLE:IT Site Lead/ManagerLOCATION:Not SpecifiedCOMPENSATION RANGE:$75-82 per hourEXPERIENCE REQUIRED:Demonstrated experience in IT management roles, ideally within a contract or service provision setting.Comprehensive technical understanding of IT systems, infrastructure, and support methodologies.Exceptional communication abilities, capable of...

  • IT Operations Manager

    2 weeks ago


    Riverview, Florida, United States The Computer Merchant, LTD. Full time

    POSITION TITLE:IT Site Lead/ManagerLOCATION:RemoteCOMPENSATION RANGE:$75-82 per hourEXPERIENCE REQUIRED:Demonstrated expertise in IT management roles, ideally within a contractual or service-oriented framework.Robust technical understanding of IT systems, infrastructure, and support methodologies.Exceptional communication abilities, capable of engaging...