Customer Service Representative

5 days ago


Riverview, Florida, United States Jenn Rossmiller- State Farm Agent Full time
Job Description

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jenn Rossmiller-State Farm Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, assisting them with their insurance needs, and building strong relationships with our clients.

Key Responsibilities:

  1. Customer Service: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options. Your ability to empathize, actively listen, and communicate effectively will be essential.
  2. Policy Management: You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.
  3. Problem-Solving: You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.
  4. Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Requirements:

  • Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
  • Strong customer service orientation and a genuine desire to help others.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Detail-oriented with exceptional organizational skills.
  • Proficient computer skills and the ability to learn and navigate various software systems.
  • Prior experience in customer service or a related field is preferred.
  • Bilingual Spanish

About Us:

Jenn Rossmiller-State Farm Agent is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a focus on customer-centricity, we strive to provide personalized solutions and unparalleled service to our customers.

What We Offer:

  • Growth potential/Opportunity for advancement within our office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience


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