Customer Service Representative NSW

6 days ago


Riverview, Florida, United States PGT Innovations Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in NSW. As a key member of our sales team, you will be responsible for setting and confirming appointments with customers, providing exceptional customer service, and meeting sales targets.

Key Responsibilities
  • Appointment Setting: Answer incoming calls and respond to web leads to set sales appointments.
  • Appointment Confirmation: Confirm all appointments with customers to ensure a smooth sales process.
  • Lead Management: Review appointments and lead schedules daily to optimize sales performance.
  • Call Transfer: Transfer any non-sales calls to the appropriate office to ensure efficient call handling.
  • Appointment Updates: Update appointments as needed to reflect changes in customer preferences or sales outcomes.
Performance Expectations
  • Incentives: Earn weekly commissions based on performance, with increased bonus potential.
  • Performance Goals: Meet or exceed daily, weekly, and monthly sales targets, including:
    • Set Percentage: Set a percentage of appointments in comparison to calls received/made.
    • Demo Rate: Complete a set number of demos in comparison to total appointments set.
    • Productivity: Make a set number of calls during each shift.
    • Availability: Maintain a set percentage of availability to receive or make calls during each shift.
    • Call Quality: Ensure calls are recorded and scored to maximize sales opportunities.
Physical Demands and Work Environment

The physical demands of this role include:

  • Usual office environment with ability to sit or stand for long periods.
  • Frequent use of eye, hand, and finger coordination for office machinery.
  • Oral and auditory capacity for interpersonal communication and automated devices.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service to meet sales targets.
  • Phone Skills: Use and speak on the phone for long periods of time.
  • Computer Skills: Use Microsoft Office to manage sales data and customer information.
About Us

At PGT Innovations, we are a collaborative group that values teamwork, innovation, and customer satisfaction. We offer a competitive compensation package, career advancement opportunities, and a supportive work environment.



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