Customer Service Representative NSW
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in NSW. As a key member of our sales team, you will be responsible for setting and confirming appointments with customers, providing exceptional customer service, and meeting sales targets.
Key Responsibilities- Appointment Setting: Answer incoming calls and respond to web leads to set sales appointments.
- Appointment Confirmation: Confirm all appointments with customers to ensure a smooth sales process.
- Lead Management: Review appointments and lead schedules daily to optimize sales performance.
- Call Transfer: Transfer any non-sales calls to the appropriate office to ensure efficient call handling.
- Appointment Updates: Update appointments as needed to reflect changes in customer preferences or sales outcomes.
- Incentives: Earn weekly commissions based on performance, with increased bonus potential.
- Performance Goals: Meet or exceed daily, weekly, and monthly sales targets, including:
- Set Percentage: Set a percentage of appointments in comparison to calls received/made.
- Demo Rate: Complete a set number of demos in comparison to total appointments set.
- Productivity: Make a set number of calls during each shift.
- Availability: Maintain a set percentage of availability to receive or make calls during each shift.
- Call Quality: Ensure calls are recorded and scored to maximize sales opportunities.
The physical demands of this role include:
- Usual office environment with ability to sit or stand for long periods.
- Frequent use of eye, hand, and finger coordination for office machinery.
- Oral and auditory capacity for interpersonal communication and automated devices.
- Excellent Customer Service Skills: Provide exceptional customer service to meet sales targets.
- Phone Skills: Use and speak on the phone for long periods of time.
- Computer Skills: Use Microsoft Office to manage sales data and customer information.
At PGT Innovations, we are a collaborative group that values teamwork, innovation, and customer satisfaction. We offer a competitive compensation package, career advancement opportunities, and a supportive work environment.
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