IT Operations Manager

2 weeks ago

Riverview, Florida, United States The Computer Merchant, LTD. Full time



POSITION TITLE:
IT Site Lead/Manager



LOCATION:
Not Specified

COMPENSATION RANGE:
$75-82 per hour

EXPERIENCE REQUIRED:
Demonstrated experience in IT management roles, ideally within a contract or service provision setting.
Comprehensive technical understanding of IT systems, infrastructure, and support methodologies.
Exceptional communication abilities, capable of engaging effectively with clients, team members, and upper management.
Proven track record in team management, task prioritization, and resolving intricate challenges in a dynamic environment.
Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices is advantageous but not essential.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco, PMP) are preferred but not mandatory.

POSITION SUMMARY:
IT Contract Site Lead.

The IT Contract Site Lead will oversee a group of IT specialists, guarantee the provision of superior technical support and services, and foster robust relationships with clients and stakeholders.

The IT Contract Site Lead will collaborate with the Contracting Officer Representative (COR) to ensure compliance with service level agreements (SLAs), adherence to contractual commitments, and achievement of performance benchmarks.

Key responsibilities of the IT Contract Site Lead encompass the following:

Team Leadership:
Direct and manage a team of IT technicians, engineers, and support personnel at the designated site. Provide direction, mentorship, and assistance to ensure the team achieves performance goals and delivers outstanding service to clients.

Client Relationship Management:
Act as the primary liaison for clients and stakeholders at the site.

Establish and maintain strong relationships, comprehend client requirements and expectations, and address any issues or concerns promptly and professionally.

Monitor service performance metrics, pinpoint areas for enhancement, and implement corrective measures as necessary to uphold service excellence.

Technical Support:
Supervise the resolution of IT incidents, service requests, and issues reported by users at the site. Coordinate with the central support team and external vendors to ensure timely resolution and minimize downtime.
Conduct regular audits and quality assessments to verify compliance and identify opportunities for improvement.

Resource Management:
Oversee IT resources, including equipment, software, and licenses, to effectively support site operations. Coordinate procurement, deployment, and maintenance activities to ensure optimal performance and reliability.
Implement security measures and controls to safeguard sensitive information and maintain operational continuity.
Generate regular reports on service performance, incident trends, and compliance status for internal and external stakeholders.

Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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